Requirements
-Bachelor's degree or diploma
- strong English language
- Ability to join immediately
Description
Job Title: Customer Service Representative
Job Description:
A Customer Service Representative is responsible for
direct interaction with customers and providing support and assistance
regarding the company's products or services. The role of customer service is
to achieve customer satisfaction and exceed their expectations by delivering a
positive and efficient experience.
Key Responsibilities:
1. Answering calls and addressing inquiries: Customer
service representatives must answer incoming calls from customers and listen to
their inquiries and issues. They need to be knowledgeable about the company's
products or services to provide accurate and helpful answers.
2. Providing assistance and support: Customer service
representatives are responsible for providing the necessary assistance and
support to customers in resolving problems and issues they may encounter. This
may include technical issues, billing inquiries, shipping arrangements, and
more.
3. Recording information: Customer service
representatives need to record important information related to incoming calls,
inquiries, and issues raised. This helps in creating an accurate record of the
customer interaction history and provides a reference for the future.
4. Handling complaints: Customer service representatives
must effectively and professionally handle complaints submitted by customers.
This requires understanding the issue at hand and working towards a timely
resolution in a manner that ensures customer satisfaction.
5. Guiding customers and providing information: Customers
may need guidance and additional instructions on how to use products or
services. Customer service representatives should be able to provide clear and
effective guidance to facilitate the customer experience and achieve customer
satisfaction.
6. Dealing with difficult customers: Customer service
representatives may encounter difficult or angry customers. They should handle
these situations with wisdom, composure, and strive to resolve the issue or
meet the customer's needs in the best possible way.
7. Providing feedback: Customer service representatives
can play a crucial role in improving the company's service by providing
feedback and customer comments to the management. They can also participate in
data analysis and provide suggestions for process improvement and enhancing the
customer experience.